Frequently Asked Questions
Everything you need to know about your Roxy gear and orders.
How do I determine the right size for my wetsuit or snow gear?
We provide detailed size charts on every product page. For wetsuits, we recommend measuring your height, weight, and chest for the most accurate fit. If you are between sizes, we suggest sizing up for comfort.
What is your return policy for performance equipment?
We offer a 30-day return window for all items in original, unused condition with tags attached. Please note that for hygiene reasons, swimwear must have the protective liner intact.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your gear ready for an upcoming trip.
Do Roxy products come with a warranty?
Yes, our technical outerwear and wetsuits come with a limited warranty against manufacturing defects. Duration varies by product category, typically ranging from 6 months to 1 year.
How should I care for my Roxy technical apparel?
To maintain performance, rinse wetsuits with fresh water after use and air dry away from direct sunlight. For snow gear, we recommend using a technical wash and avoiding standard fabric softeners.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.